At Your Packaging Company, we take pride in the quality of our custom packaging solutions. While our products are made-to-order, we stand behind their quality and offer returns in cases of verified defects or damages.
To qualify for a return, the following conditions must be met:
You must notify us within 3 business days of delivery regarding any defective, damaged, or missing items.
Due to the custom nature of our products, returns are only accepted for new, unused packaging and must be requested within 30 days of the delivery date.
A minimum of 99% of the original quantity must be returned (at the customer's expense) to be eligible for reprints or refunds.
All returns must be pre-authorized via email. Returns sent without prior approval will not be accepted.
Refunds will be processed after the returned product is received and inspected by our team. This inspection is completed within 2 business days of receiving the return.
Please note that the following are non-refundable under any circumstances:
Rush printing or expedited shipping fees
Items returned due to buyer’s remorse or personal preference
As all of our products are custom-manufactured, we do not accept returns or exchanges for subjective reasons such as color variation, size misjudgment, or change of mind. We strongly encourage all clients to carefully review proofs and digital samples before providing final approval.
If you need to report a defect or initiate a return, please contact us:
Email: sales@yourpackagingcompany.com
Phone: +1 (845) 643-2939
For return or reprint assistance, please contact